Privacy Policy
Effective Date: April 8, 2026
11. Introduction
At GRAM2GHOR, we are dedicated to bringing the purity of the village to your doorstep. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our e-commerce platform for organic food and natural products. By using our services, you consent to the practices described in this policy.
22. Information We Collect
We collect the following types of information to ensure a seamless "farm-to-home" experience:
2.1. Personal Information
Includes your name, shipping address, email, and phone number provided during registration or checkout.
2.2. Payment Data
Details required to process transactions. Payments are handled via secure third-party gateways (e.g., bKash, Nagad, SSLCommerz). GRAM2GHOR does not store your full card or mobile wallet credentials.
2.3. Quality Assurance Media
To maintain our high organic standards, we may collect photos or unboxing videos provided by you to verify product quality or process return requests.
2.4. Usage & Location Information
Precise location data (if enabled) to provide accurate delivery windows and browsing history to improve our product selection.
2.5. Cookies
We use cookies to keep your cart saved and to understand how you navigate our village-to-urban marketplace.
33. How We Use Your Information
We use your personal information for the following purposes:
3.1. Order Fulfillment: To process and deliver your organic products safely to your home.
3.2. Customer Support: To address inquiries regarding product freshness, sourcing, or delivery status.
3.3. Marketing & Transparency: To send updates on seasonal harvests, promotional offers, and order status notifications via SMS or email.
3.4. Service Optimization: To analyze customer preferences and ensure we are sourcing the products you need most.
3.5. Legal Compliance: To comply with the Digital Security Act and other regulatory obligations in Bangladesh.
44. Sharing Your Information
We respect your data and never sell it to third parties. We share information only with:
4.1. Delivery Partners: Trusted courier services who require your contact details for successful delivery.
4.2. Service Providers: Third parties who assist with payment processing, SMS gateways, and website analytics.
4.3. Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new owner under the same privacy protections.
55. Data Security
GRAM2GHOR employs industry-standard security measures, including SSL encryption, to protect your personal information from unauthorized access, disclosure, or alteration.
66. Your Choices
6.1. Account Management: You can update your address and contact details at any time by logging into your GRAM2GHOR account.
6.2. Communication Preferences: You may opt-out of marketing materials by using the "unsubscribe" link in our emails or contacting our support team.
6.3. Cookie Control: You can manage or disable cookies through your browser settings.
77. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13.
88. Changes to This Policy
As we grow and add more village-sourced products, we may update this policy. All updates will be posted on this page with a revised effective date.
99. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
GRAM2GHOR
Email: gram2ghor@gmail.com
Phone: 01822858380, 01822858283
Address: 14/D, Kaderabad Housing, Mohammadpur, Dhaka